My recent article on conflict resolution for Up Journey

conflict resolution

Originally posted as part of 30+ Workplace Conflict Examples and How to Resolve Them By The Editors Updated on February 15, 2022

Kim-Adele Randall

Kim-Adele Randall

CEO and Leadership and Business Expert, Kim-Adele Leadership Expert

Conflict is a part of life, and without conflict resolution, we can’t be successful. It’s important for leaders to know how to manage conflict within their teams effectively.

To do this successfully, you need to understand the different types of conflict in a company and how each one can be resolved.

Five main categories of workplace conflict

There are many different forms of conflict, although five main categories cover most types. They are as follows:

Conflict management is a process for addressing conflicts by taking steps to stop the conflict from getting worse and refocusing on issues of common interest among those involved.

This may include negotiation, mediation, arbitration, non-violent intervention, or other processes that have been designed to resolve differences in a way that reduces escalation and creates a win-win solution to a problem.

Related: Negotiation Strategies and Conflict Resolution Skills or Different types of conflict and why it matters

Managers play a crucial role in minimizing workplace conflicts

There are several things that managers can do to help create a more effective work environment to prevent conflict, including:

Related: Conflict examples and how to handle them or Stop conflict at work the power of story

Workplace conflict can be highly destructive to an organization, costing time, money, and resources that could be better spent elsewhere.

Organizations can enjoy a more productive, harmonious work environment by understanding the causes of conflict and implementing strategies to minimize them.

If a conflict does occur, following a simple step-by-step approach is often the best way to understand what is going on, identify the root cause and find a solution.

Here is a simple 5 step process that is highly effective.

Understand your conflict resolution style.

Do you like to talk things out?

Are you more of a “doer”?

Do you want to have lots of information before deciding?

Or do you prefer to make decisions quickly?

Knowing your tendencies will help you better understand how to deal with conflict when it arises.

Try and understand the other person’s conflict resolution styles. 

This takes some effort, but it can be very helpful in getting to a resolution. For example, if you know that the other person likes to talk things out, you might be more likely to suggest sitting down and talking about the issue rather than trying to solve it yourself.

Stay calm and stick with the facts. 

Too often, we aren’t dealing with what actually happened. We are dealing with what we made it mean. By remaining calm and looking at the facts rather than the emotions, you’re more likely to be able to think clearly and come up with a resolution.

Try and find common ground. 

Even if you don’t agree on everything, there are likely to be some areas where you see eye-to-eye. Focusing on these areas can help build a foundation for resolving the conflict.

Agree on your intention. 

Being clear on our intentions is an essential part of conflict management; once the other party understands we are looking to find a resolution that works for everybody, they become part of the solution instead of part of the problem.

For example, I am 100% committed to finding a solution that works for both of us. The beauty of this is it gives you a common goal (a solution that works for both of us) and allows you to disregard suggestions that don’t work for both parties without undoing all the good work you have already done to resolve the conflict.

When it comes to dealing with conflict, there’s no one-size-fits-all solution

What works for one person may not work for another. But by using these tips as a starting point, you’ll be on your way to resolving conflicts effectively and maintaining positive relationships with those you lead. Below are some conflict resolution techniques proved to work.

Tips on how to handle conflict effectively:

If you would like more help on conflict resolution please DM me for a private chat on how I can help you.

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